FAQs

When you want to view the real-time weather, open the APP, and the bracelet is successfully connected to obtain weather data.

Here we need to distinguish between daily step data, sleep data or weekly step data, sleep data, and switch to view on different pages of the APP.

When the bracelet is in sleep state, the bracelet does not count steps. For example, when you wake up in the morning, the bracelet needs to be awake before it starts counting steps. Bracelet: Insert the ring on the USB, press the small dot of the bracelet once to let go. After wearing the bracelet for dozens of steps, see if the bracelet can count steps.

There is an automatic learning process when counting steps, which are automatically adapted according to different people's behaviors.

When a person sleeps, they are generally in a static state, and when they roll over or move their arms, the sensor of the bracelet will record changes in activity.

The bracelet is worn on the wrist, it keeps track of changes due to changes in body movement, and judges whether the person is sleeping. In order to monitor sleep accurately and effectively, we have set unique monitoring conditions. Only the bracelet data that really meets the conditions will record effective sleep data.

1. During sleep, the physical activity is too frequent and the quality of sleep is poor. The bracelet is recognized as a non-sleeping state.

2. Sleep will be recorded only when the time to fall asleep is between 6 pm and 9 am.

1. After the app is successfully connected and bound to the watch, click Find Device -> Sync Data. Reset the watch to turn on the raise hand to brighten the screen button.

2. It is recommended that the customer's wrist is raised vertically from bottom to top to light up the screen.

3. Check whether the watch has a step count record. If there is no step count, send the machine back to the after-sales service. Because the pedometer is broken, it will not turn on the screen when you raise your hand. The gravity sensor of the pedometer is needed to identify it.

Hello, in this case, the software may not be allowed normally due to the blocking or cleaning of the software by the mobile phone system. Please set the mobile phone according to different mobile phone brands.

Set the whitelist on Android phones and enable self-starting management:

Please check the following path for specific mobile phone models:

Open WearPro App, and click "My"-"About"-"User Help" to view the detailed answer to this question: Why does the watch/band often disconnect?

1. For your better experience, please download the latest version of WearPro.

2. The mobile phone system requires Android 4.4 and above, or iOS10.0 and above to install and use.

You can place your mobile phone far away and take pictures by lifting your wristband.

1. The Bluetooth connection between the bracelet and the mobile phone needs to be maintained;

2. The APP needs to obtain the permission to call the system camera.

1. The Bluetooth pairing connection between the bracelet and the mobile phone needs to be maintained;

2. The bracelet supports hanging up, and it does not support answering and making calls;

3. If there is no remark, the phone number will be displayed directly.

In order to reduce the error, the bracelet has set an initial value of 10. When the number of real-time steps is greater than 10, the step will be officially started, and the number of real-time steps in the main interface of the APP will change. That is, start from the 10th step, remember the 10th and 30th steps before the data will be stored.

1. Watch mode, that is, there is no app connected, and the user just uses it as a time-watching watch.

2. Smart mode is to connect to the app, you can use all the functions in the app and the watch, you need to turn on the Bluetooth to connect to the app and wifi or mobile network.